5 Things to Look for When Choosing a Pool Builder

Having a new pool installed isn’t only a big investment, it’s also a big commitment that requires a lot of thought. To ensure it’s done properly and professionally, it’s imperative to do your research so you can find a pool builder that you can feel confident working with. Here are some important things to look for when choosing a pool builder.

Do They Have a Good Reputation?

You can learn a lot from a company’s website, so this is a perfect place to start. A good pool builder should be proud to show off their accomplishments and reviews from their previous clients, especially if they’ve been in operation for a number of years. Take a look at their testimonials online to see what others are saying. You can also hop onto Facebook as most businesses will have a business page that is up-to-date with recent reviews you to read. If you don’t see any testimonials, consider it a red flag and continue your search.

Do They Offer a Warranty?

Do they offer a warranty? If so, what type of warranty? Though this will differ with various pool companies, there should generally be a manufacturer’s warranty that covers the actual pool. Any reputable pool business will provide a warranty to cover the work they are doing.

Do They Have Adequate Insurance?

Having adequate insurance will ensure your property or any contractor is protected in the event of injury or damage. Before choosing your pool builder, ask about their insurance and what it covers. You’ll want to make sure they are 100% covered so you’re not taking on any liability and don’t have to endure any legal complications down the road.

Are They Clear and Consistent With Communication?

When you contact a pool builder, you can learn a lot about them and their business based on your initial conversation. Good customer service goes hand in hand with good quality work, so you’ll want a pool builder who is transparent and honest at every step of the way.

You should never be left waiting around for a response or confused about the process. Prompt and courteous replies show their level of professionalism and that they care about keeping their customers happy and informed.

Do They Provide a Quote After an Onsite Visit?

Before any quote is given to you, the pool builder should first arrange an onsite visit to assess your backyard, layout and terrain. Giving a quote without doing this means they’re essentially doing it blindly, assuming there won’t be any potential challenges when installing your dream pool. It’s impossible to be accurate about how much the pool installation will cost when they haven’t physically surveyed the land and confirmed all of the details.

Keeping an open line of communication is fundamental for ensuring you receive your dream pool, without any hiccups or complications down the road. For a reputable pool builder that you can count on, call us at Benson Pools. We’ve served many satisfied customers throughout Ottawa and have been a top choice for homeowners for over 62 years. Contact us today to learn more!