Having a new pool installed isn’t only a big investment; it’s also a big commitment that requires a lot of thought. To ensure it’s done properly and professionally, it’s imperative to do your research so you can find a pool builder that you can feel confident working with. Here are some important things to look for when choosing a one of these companies:
Do They Have a Good Reputation?
You can learn a lot from a company’s website, so this is a perfect place to start. A good swimming pool contractor should be proud to show off their accomplishments and testimonials from their previous clients, especially if they’ve been in operation for a number of years. Take a look at their online reviews to see what others are saying. You can also hop onto Facebook, as most businesses will have a business page that is up-to-date with recent reviews you can read. If you don’t see any testimonials, consider it a red flag and continue your search.
Do They Offer a Warranty?
Do they offer a warranty? If so, what type of warranty? Though this will differ with various pool companies, there should generally be a manufacturer’s warranty that covers the actual swimming pool. Any reputable pool company will provide a warranty to cover the work they are doing.
Do They Have Adequate Insurance?
Having adequate insurance will ensure your property or any contractor is protected in the event of injury or damage. Before choosing your pool builder, ask about their insurance and what it covers. You’ll want to make sure they are 100% covered so you’re not taking on any liability and don’t have to endure any legal complications down the road.
Are They Clear and Consistent With Communication?
When you contact a pool builder, you can learn a lot about them and their business based on your initial conversation. Good customer service goes hand in hand with good quality work. The right pool builder is transparent and honest at every step of the way.
It’s important to note that you should never be left waiting around for a response or confused about the process. Prompt and courteous replies show their level of professionalism and that they care about keeping their customers happy and informed.
Do They Provide a Quote After an Onsite Visit?
Before any quote is given to you, the pool builder should first arrange an onsite visit to assess your backyard, layout and terrain. Providing a quote without doing this visit means they’re essentially doing it blindly, assuming there won’t be any potential challenges when installing your dream pool. It’s impossible to be accurate about how much the pool installation will cost when they haven’t physically surveyed the land and confirmed all of the details. Keep in mind that, in most cases, quotes should be free.
What Are Their Custom Swimming Pool Options?
The best pool contractors have the ability to customize your build in various ways. From the colour, shapes, designs, and styles to extra features like stairs and lighting, having many options available to you shows the business’s range of expertise. The best pool builders will take the time to listen to your visions and find a way to make your dreams a reality.
Do They Have a Portfolio of Previous Swimming Pool Projects?
Portfolios and galleries are perfect ways for you to see past projects. This not only serves as proof of a job well done, but it can also give you a better idea of the capabilities of these prospective pool builders. When browsing their portfolio, take note of the various styles. Do they stick to one particular type of pool? Do they have a diverse range of completed swimming pools? This can help you gauge if the pool company will align with your unique goals for your backyard oasis.
Do They Value Your Pool Education?
The right builders won’t simply install your pool and leave. They’ll ensure you have all the information you need to maintain it properly for the coming years. Your pool contractor should provide you with professional guidance, tips and tricks and even show you how to complete routine tasks like pool cleaning, filtration, chemical balancing, and more. Additionally, the best companies will offer ongoing support. This means they’ll make themselves available for questions and offer other professional services, like maintenance, pool opening and closing, and repair.
Professionals should understand that this might be your first time being a pool owner. Therefore, the most reputable companies will walk you through the process step-by-step, be open to questions, and respect your learning journey as your backyard oasis progresses.
Do They Use Up-To-Date Methods and Technologies?
The pool industry is ever-changing, with new best practices and technologies emerging frequently. The best professionals will stay current with emerging swimming pool trends. This includes adopting innovative materials, pump systems, and aesthetic treatments. You can also inquire about their ongoing training initiatives. If a contractor demonstrates a commitment to continuous learning to keep ahead of the curve, you’ll be in good hands.
Are They Committed to Eco-Friendly Practices?
This point depends on your own priorities as a future pool owner. If you’re an environmentally conscious individual, ensure you inquire about the swimming pool contractor’s commitment to sustainability. This can manifest in the types of materials they use, the chemicals they recommend, and their overall construction methods.
Are They Transparent About Timelines and Prices?
Reliable pool builders should provide a realistic timeline for the build and expectations regarding payment. There should be no hidden costs—they should be able to explain the price breakdown in detail. The best professionals also offer payment structures that are fair and manageable for you. While timelines can sometimes change depending on unforeseen circumstances, the right contractors will communicate these changes in a timely manner.
Professionals You Can Count On: Benson Pools
Finding the right pool professional to build your dream oasis can be a daunting task, especially with so many options available. The best way to ensure you choose the right contractor is to do your research ahead of time, ask lots of questions, and keep an open line of communication. These measures will ensure you get to enjoy your pool without any hiccups or complications down the road.
At Benson Pools, we’ve served many satisfied customers throughout the Ottawa area and have been a go-to choice for homeowners for over 60 years. With this many years in the industry, we’re committed to providing you with the best, most up-to-date options to suit your backyard dreams. Contact us today to get started!
